terms & conditions
quality
Kühler & Partners IMH is an institution recognized by the Dutch government for Specialized Mental Healthcare (SGGZ) and is in possession of the official quality standard (Kwaliteitsstatuut). The "kwaliteitsstatuut" provides insight into how Kühler & Partners IMH gives form and content to quality aspects of care. The official quality standard has been designed on the basis of the national format that was established in consultation between various field parties and was adopted in June 2016 by the Ministery of Health, Welfare and Sport.
The "kwaliteitsstatuut" can be found here.
HKZ Certificate
Kühler and Partners International Mental Health was awarded the HKZ certification Zorg & Welzijn (for large organizations) in November 2022.
HKZ stands for Harmonization Quality Assessment in the Healthcare Sector. This quality mark stands for a sustainable continuous quality improvement in care and welfare. With the HKZ quality mark we show that we are serious about providing excellent quality mental health care and that we meet all the requirements.
Kühler & Partners IMH works according to the rules laid down in the General Data Protection Regulation (AVG). The AVG is the new law for the protection of privacy and personal data. Under this Act, an organization that works with personal data has certain obligations and the person whose data are has certain rights. In addition to this general law, specific rules apply to privacy in healthcare. These rules are stated, among other things, in the Medical Treatment Contracts Act (WGBO). The privacy regulations are intended to inform you about your rights and our obligations that apply under the AVG and the WGBO.
The privacy regulations of Kuhler & Partners IMH can be found here.
Kühler & Partners IMH is a member of the Disputes Committee 2023
Privacy
Kühler & Partners IMH and its employees commit themselves daily to providing maximum quality care to our clients. We take complaints or any other comments about our care and services very seriously. We truly regret if you are dissatisfied with the quality of our service. We view all complaints as an opportunity to improve our services and the care we deliver.
Open our complaint procedure here.
complaints
The Client Council of Kühler & Partners International Mental Health consists of clients and/or former clients. Currently it consists of two members, with a maximum of five members. The Client Council represents the common interests of clients within Kühler & Partners International Mental Health. The Client Council functions as an independent and impartial body. It provides solicited and unsolicited advice to the management, regarding decisions that may influence client care. Through the Client Council you can make remarks, suggest ideas and raise questions regarding the policy and procedures within Kühler & Partners International Mental Health. You can contact the Client Council via clientenraad@internationalmentalhealth.nl. Members of the Client Council are obliged to maintain confidentiality towards third parties, regarding everything they have been informed about in their capacity as members of the Council.
Note: The Client Council deals exclusively with matters that concern all clients and not with individual complaints. The complaint procedure of Kühler & Partners International Mental Health applies in this case.
CLIENT COUNCIL
You have the possibility to receive a digital or hard copy of your patient file. For the request procedure please contact our front office by sending an email or by phone 085-0660 500. A valid identification will be needed prior to receiving a hard copy or digital copy by secured email. We will contact you to make an appointment at our office in Amsterdam or The Hague when the signed request is received and file ready. If you have any further questions, please contact our office.